Job Description

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

Join us as a HR Direct Team Leader !

As an HR Direct Krakow Team Leader, you will be leading the team responsible for the day to day management and personnel administration tasks for BBH Krakow employees. The team is the primary “voice” of HR serving as the main point of contact for employees’ inquiries related to HR policies and regulations, benefits and HR systems. You will be a part of the global team working closely with senior specialists and managers of HR Operations group to support the teams’ initiatives, design and implement efficient cross divisional processes to support overall HR operations strategy. In addition, you will participate in project development, continued process improvement and technology solutions implementation.

If you are looking to push your career to the next level and develop further your managerial skills, introduce yourself by submitting your resume.

Key responsibilities include: 

• Supervising the small team of HR specialists

• Overseeing day to day operations within the Krakow based team, making sure the quality standards are met, the SLA are being respected and processes aligned with the procedures and best practices.

• Monitoring the daily work volumes and distributing work, accordingly, engaging in operations to support the team.

• Escalating issues as needed to different HR subject matter experts (i.e. HRBPs, Payroll, Talent Acquisition etc.). Staying up to date with Polish labor law changes.

• Partnering with various teams including HR IT, Benefits, HRBPs in process change and project development activities.

• Focusing on process improvement and proposing enhancements to gain efficiencies in the team.

• Working closely with the HR Direct Manager to stay informed of client activity, changing needs and help identify opportunities for improving the client experience.

• Answering more complex  inquiries through case management system, phone or mailbox. Exemplifying high client service standards by demonstrating timely, accurate and professional verbal and written correspondences with clients, managers and members of the HR team.

• Supporting employees departing or returning from leave of absence (i.e. maternity, parental leave).

• Administering medical benefit for Krakow and partnering with Benefits global team and vendors in escalations, new initiatives or policy changes.

Qualifications:

• Working knowledge of Polish labor law regulations is a must.

• At least 6 years of experience working in HR Administration is a must.

• Good leadership skills and ability to manage the team, help to solve escalations, conduct performance discussions with support of the team’s manager.

• Ability to execute and complete tasks from start to end without additional supervision.

• Excellent communication (at junior and senior levels) and problem-solving skills.

• Fluency in English and Polish required.

• Strong PC skills, including Microsoft Office.

• Strong interpersonal skills and the ability to interact at all levels of the organization with diplomacy and professionalism.

• Ability to manage multiple and conflicting priorities in a fast-paced environment, while meeting deadlines.

• Ability to adapt to change as it occurs in numerous areas within HR.

• Ability to handle sensitive and confidential employee data with discretion and professionalism.

What We Offer:

• A great introduction to managerial position

• A collaborative environment that enables you to step outside your role to add value wherever you can.

• Direct access to international network of HR professionals

• Team based approach

• Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm.

• A culture of inclusion that values each employee’s unique perspective.

• High-quality benefits program emphasizing good health, financial security, and peace of mind.

• Rewarding work with the flexibility to enjoy personal and family experiences at every career stage.

• Volunteer opportunities to give back to your community and help transform the lives of others.