Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Capgemini Polska
Data aktualizacji: 2022-10-05
Service Delivery Manager
Nr ref. 1505285 40486013
Kraków, małopolskie
BPO/SSC
angielski, francuski
Data aktualizacji: 2022-10-05
Capgemini Polska
Service Delivery Manager
REKRUTACJA ZDALNA

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

Service Delivery Manager

Service Delivery Manager


What do you need to start?

  • 5+ experience in people management
  • Related business knowledge, experience in service delivery (ideally in P2P, C2C area), extensive experience in Finance & Accounting area      
  • High level Customer Service skills, Client-focus attitude, senior stakeholder management
  • Strong communication and negotiation skills
  • Ability of prioritizing and organizing own work in order to deliver to agreed deadlines
  • Able to work on multiple tasks in demanding environment and work with people from diverse culture
  • Process management and improvements skills
  • Fluency in English (C1), knowledge of French would be an asset

What duties will help you grow?

  • Direct supervisor for the team leader, Support for the team leader in his/her daily work
  • 2nd level of contact and operational communication with the client, 2nd point of escalation, Negotiations with the client, Ensure that agreed level of financial result is achieved
  • Responsible for contractual documentation, extension of scope, change requests
  • Managing Recruitment process
  • Standardization of the processes, LEAN implementation, supervision of other projects
  • 2nd level of contact and operational communication with the client, 2nd point of escalation
  • Negotiations with the client
  • Ensure that agreed level of financial result is achieved

What have we prepared for you?

Personal and professional development:
•    Development programs, external courses, education & certificates co-funding
•    NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.

Our legendary atmosphere:
•    We don't have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women@Capgemini, Foreigners Community) and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other! 
 
A lot of benefits:
•    Possibility to work in terms of Flexible Work Policy, which include work in a hybrid model, flexible working hours, equipment package and more. 
•    Private medical care, which can be extended by a package of dental services purchased on preferential terms. 
•    Private life insurance which can be extended by oncology package purchased on preferential terms.
•    Referral bonuses for recommending your friends to Capgemini.
•    Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more). 
•    Offices in great locations, car leasing program, carpooling options and bicycle parking. 

Who are we?

Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership. 

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation. 

Do you want to get to know us better? Watch a short video: https://youtu.be/K8v_UJ7CH8c
 
Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).