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Przeglądana oferta pracy jest nieaktualna
Shell Business Operations
Data aktualizacji: 2022-12-01
Kraków, małopolskie
BPO/SSC, Sprzedaż
angielski, niemiecki
Data aktualizacji: 2022-12-01
Shell Business Operations
Business Sales Advisor German Speaker
REKRUTACJA ZDALNA

Business Sales Advisor German Speaker

Business Sales Advisor German Speaker


Kraków

Early Careers

Work Location
Experience level
Work Location:

Kraków


Experience level:

Early Careers


Shell in Krakow

Our people are essential to the successful delivery of the Shell strategy and to sustaining business performance over the long term. Performing competitively in the evolving energy landscape requires competent and empowered people working safely together across Shell.
We believe that diverse teams led by inclusive leaders deliver better safety and business performance.
5000+ employees 63 nationalities 20 languages

Shell Global

Shell is an international energy company with expertise in the exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals global energy company.
Around 84,000 employees across more than 70 countries work together to power progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. We are working to advance disability & enablement, gender balance, culture/ethnicity and LGBT+ inclusion within Shell and the communities where we work.

Your responsibilities


Job Purpose:

This job sits within the Deal Management Journey forming a critical part of the Customer Fulfilment Cycle.  The job supports delivery of a Customer Value Proposition that sets Shell apart from its competitors. 

The Service On The Road (SOTR) Commercial Specialist supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life cycle. 

The Service On The Road Commercial Specialist owns the contract set up, amendment and management process.  This role makes sure Customers find it easy to do business with Shell by providing a best-in-market Customer experience.

Where you fit in:

Commercial Fleet Road Services

This role may focus on some or all of the accountabilities below, depending on operational requirements.  Businesses serviced include but are not limited to: Global Commercial, Commercial Fleet and Retail. 

These activities cover all Customer levels including Key Accounts and Platinum Customers.

Principal Accountabilities (what’s the role):

  • Responsible for Road Services registration and set up and amend process, checking for accuracy, legal compliance and documentation completeness
  • Act as Road Services Customer advisor and create the link between Customer and third party providers, resolving operational issues
  • Act as resolution owner of Customer complaints. 
  • Own contract documentation archiving and termination of customer contracts, ensure contracts are signed and stored in line with local country requirements
  • Customer Language Proficiency – C1 German
  • English Language Proficiency – B2

Our requirements


  • Bachelor degree preferred (Business related major) or equivalent experience
  • Previous experience in Customer service or operations
  • Experience in Microsoft Office
  • Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
  • Able to demonstrate a continuous improvement mind-set
  • Demonstrated communication and relationship building skills
  • Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities

Benefits

  • remote work opportunities
  • flexible working time
  • corporate products and services at discounted prices
  • christmas gifts
  • private medical care
  • life insurance
  • charity initiatives
  • employee referral programme
  • parking space for employees
  • electric car charger
  • leisure zone
  • fruits
  • integrations events
  • sharing the costs of sports activities
  • sharing the costs of foreign language classes
  • sharing the costs of tickets to the movies, theater

Recruitment stages

1. Find a perfect career opportunity and apply
2. Be invited to the process via call with recruiter
3. Nail your job interview (assessment center)
4. Get an offer and start your adventure with Shell