This job sits within the Deal Management Journey forming a critical part of the Customer Fulfilment Cycle.  The job supports delivery of a Customer Value Proposition that sets Shell apart from its competitors. 

The Service On The Road (SOTR) Commercial Specialist supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life cycle. 

The Service On The Road Commercial Specialist owns the contract set up, amendment and management process.  This role makes sure Customers find it easy to do business with Shell by providing a best-in-market Customer experience.

Where you fit in:

Commercial Fleet Road Services

This role may focus on some or all of the accountabilities below, depending on operational requirements.  Businesses serviced include but are not limited to: Global Commercial, Commercial Fleet and Retail. 

These activities cover all Customer levels including Key Accounts and Platinum Customers.

Principal Accountabilities (what’s the role):

• Responsible for Road Services registration and set up and amend process, checking for accuracy, legal compliance and documentation completeness
• Act as Road Services Customer advisor and create the link between Customer and third party providers, resolving operational issues
• Act as resolution owner of Customer complaints. 

• Own contract documentation archiving and termination of customer contracts, ensure contracts are signed and stored in line with local country requirements
• Customer Language Proficiency – C1 German
• English Language Proficiency – B2