Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Shell Business Operations
Data aktualizacji: 2022-11-17
Kraków, małopolskie
BPO/SSC, Analiza, Logistyka
Data aktualizacji: 2022-11-17
Shell Business Operations
Delivery Fulfilment Analyst

Delivery Fulfilment Analyst

Delivery Fulfilment Analyst


Early Careers

Work Location
Experience level
Work Location:


Experience level:

Early Careers

Shell in Krakow

Our people are essential to the successful delivery of the Shell strategy and to sustaining business performance over the long term. Performing competitively in the evolving energy landscape requires competent and empowered people working safely together across Shell.
We believe that diverse teams led by inclusive leaders deliver better safety and business performance.
5000+ employees 63 nationalities 20 languages

Shell Global

Shell is an international energy company with expertise in the exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals global energy company.
Around 84,000 employees across more than 70 countries work together to power progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. We are working to advance disability & enablement, gender balance, culture/ethnicity and LGBT+ inclusion within Shell and the communities where we work.

Your responsibilities

As a Delivery Fulfillment Analyst, you will be responsible to confirm product deliveries to customers and supporting product reconciliation through the Order to delivery process using IT tools in a timely and efficient manner. To process delivery shipments in GSAP in a timely manner ensuring a subsequent process of invoicing can be executed and monitoring gains and losses of road transport movements.

More specifically, your role includes:

  • To monitor and investigate error logs and the reasons for deviations in shipments during loading or delivery by liaising with various stakeholders, e.g. scheduling support, haulers, supply, stock reconciliation, and collecting operational details to provide the solution.

  • Process product loads: Check and resolve loading error logs.

  • Process product deliveries: Check and resolve delivery error logs to status delivery confirmed.

  • Investigate all inconsistent deliveries to ensure that the right quantity is invoiced to the right customer.

  • Process customers’ disputes by amending shipments to the correct product, quantity, and customer. 

  • Support investigation of stock differences at the depot/customers and provide necessary shipment amendments in case of need.

Our requirements

We are looking for candidates who have a bachelor's or master's degree, preferably in Logistic, we'd hope to see as many following as possible on Your CV:

  • English min. B2/C1.

  • German will be an asset (but not mandatory).

  • Logistics and road delivery operations experience will be an additional asset.

  • Excellent communication skills.

  • Ability to cooperate with other cross-functional teams and work under pressure with tight deadlines.

  • Quick learner of new IT tools.

  • Strong partnerships skills


  • remote work opportunities
  • flexible working time
  • corporate products and services at discounted prices
  • christmas gifts
  • private medical care
  • life insurance
  • charity initiatives
  • employee referral programme
  • parking space for employees
  • electric car charger
  • leisure zone
  • fruits
  • integrations events
  • sharing the costs of sports activities
  • sharing the costs of foreign language classes
  • sharing the costs of tickets to the movies, theater

Recruitment stages

1. Find a perfect career opportunity and apply
2. Be invited to the process via call with recruiter
3. Nail your job interview (assessment center)
4. Get an offer and start your adventure with Shell