Sales Support & Order Fulfilment Specialist with French
What do you need to start?
- At least B2 level of English;
- Good knowledge of MS Excel;
- Excellent verbal and written communication skills;
- Ability to meet deadlines;
- Customer service skills;
- 1-2 years’ experience in Order Management / Processing will be a valuable asset
It's not essential, but we appreciate if you also have:
- Level of French B2 / C1
What duties will help you grow?
- Respond calls and e-mails from Partners and End Customers according to SLA/KPI/applicable process
- Successfully manage order backlog in ERP system (Oracle) and manage leads/opportunities in the CRM system (Salesforce)
- Send order-related documents to the Partners as specified in SLA/KPI
- Ensure correct order pricing and securing necessary approvals for order management exceptions follow up with Partners about payments in a timely manner, control credit limit status
- Support Shipping/Logistics department for on time delivery by providing precise updates
What have we prepared for you?
Personal and professional development:
- Development programs, external courses, education & certificates co-funding
- NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.
Our legendary atmosphere:
- We don't have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women@Capgemini, Foreigners Community) and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!
A lot of benefits:
- Private medical care, which can be extended by a package of dental services purchased on preferential terms.
- Private life insurance which can be extended by oncology package purchased on preferential terms.
- Referral bonuses for recommending your friends to Capgemini.
- Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
- Offices in great locations, car leasing program, carpooling options and bicycle parking.
Who are we?
Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership.
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.
Do you want to get to know us better? Watch a short video: https://youtu.be/K8v_UJ7CH8c
Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).