(Senior) SAP S/4HANA Functional Analyst (SD/PS)

(System Support Area)

Location: Warsaw/Kraków/remote

The role

The position is part of the internal SAP S/4HANA Cloud L2 Support team,  responsible for ongoing support and new configuration requests, specific to PwC’s SAP S/4HANA Cloud global implementation of financial and project management modules.

Area of responsibility

• Resolving functional and technical issues with strong focus on sales/billing and project management modules of the application

• Handling tasks including problem resolution, request fulfillment, configuration changes, supporting production documenting, and implementation support

• Provide day-to-day second level support to PwC network SAP S/4HANA Users

• Troubleshoot issues and determine root causes of problems, the users are facing

• Resolve functional problems, escalate and track problems appropriately

• Manage system configuration in accordance to corporate guidelines and policies

• Contact with an external vendor in order to solve problems

Candidate profile

• Min. 3+ years hands-on experience in providing SAP functional support and customizing for either internal or external clients 

• Knowledge of at least one business domain areas, preferably Sales and Distribution or Project Systems with strong business application knowledge in:

  • SD/PS solutions with a preferred focus on (orgStructure setup, order management, billing, pricing, tax determination, outputs, billing forms, materials setup, engagement management, project billing, revenue recognition, WIP management, down payment process)

  • FICO - will be an asset

• Good understanding of the SAP landscape with integrations of other business solutions (e.g. CPI, Concur, SAP HCM, Replicon, Coupa) would be an asset 

• Additional knowledge of SAP Master Data and Business Partner concept would be an advantage

• Previous experience in SAP S/4HANA or Cloud-based solution is required 

• Previous experience in business systems service delivery, good knowledge of the processes of service management (ITIL)

• Excellent communication and influencing skills both within the business and IT communities

• Previous experience in SNOW or other ticketing tool would be an asset but not required

• Ability to work independently, as well as part of a team, desire to interact and help end users

• Positive “can-do” attitude and quality-oriented mindset

• Ability to learn quickly

• University degree in Finance and Accounting / Economics / Information Technology or related fields

• Fluent English