Recruitment process for this position and onboarding trainings are conducted online.

We are looking for a candidate ready to take a role of Service Delivery Manager within Controlling area in GSS. The position involves effective daily management of End-to-End process including operations, finance and providing leadership in order to provide the Client with a high-quality service. The Service Delivery Manager will be also responsible for developing a long-term, strategic relationship with our Client.

What do you need to start?

• 5+ experience in service delivery (ideally in controlling area) and  people management.
• Extensive experience in Finance & Accounting area.
• Management of end-to-end process including operations, finance (cost control, review financial data, budgets/forecast, billing/invoicing based on contract etc.
• Fluency in English (C1).
• Process management and improvements skills.
• Senior stakeholder management; High level Customer Service skills; client-focus attitude.
• Ability of prioritizing and organizing own work in order to deliver to agreed deadlines.
• Able to work on multiple tasks in demanding environment and work with people from diverse culture.
• Good analytical and problem-solving skills.

What duties will help you grow?

• Act as the single point of responsibility for controlling service delivery for Nordic&DACH region.
• Effective daily management of End-to-End process including operations, finance and providing leadership in order to provide the Client with a high-quality service.
• Ensure that operations are run according to GSS financials / budget (cost control, review financial data, budgets/forecast, ensure proper billing/invoicing based on contract etc.)
• People Management (building and maintaining a highly motivated and skilled controlling team; building development paths; performance management; identifying and developing talents; identifying the recruitments needs etc.)
• Continuous Improvement (standardise and improve processes across all countries towards quality / productivity improvements; ensure appropriate process controls to reduce the risk of delays and errors; ensure IMS/Security requirements and process documentation; continually seek out ways to improve Client satisfaction).
• Provide quality level service to Capgemini Client - ensure all targets and deadlines defined in KPI's and SLA's are met according to Client’s expectations; developing a long-term, strategic relationship with our Client.

What have we prepared for you?

Personal and professional development:

• Development programs, external courses, education & certificates co-funding
• NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.

Our legendary atmosphere:

• We don't have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women@Capgemini, Foreigners Community) and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other! 

 A lot of benefits:

• Possibility to work in terms of Flexible Work Policy, which include work in a hybrid model, flexible working hours, equipment package and more. 
• Private medical care, which can be extended by a package of dental services purchased on preferential terms. 
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more). 
• Offices in great locations, car leasing program, carpooling options and bicycle parking. 

Who are we?

Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership. 

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. Among our business units we also have several teams under one name Shared and Group Functions. Those teams are created by extraordinary people supporting Capgemini Group in areas such as IT, HR, Finance, Procurement, L&D, Brand Communication and more. 

Do you want to get to know us better? Watch a short video: Who are we statistically at Capgemini Poland in 2022?
 
Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).