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Capgemini Polska
Data aktualizacji: 2024-07-08
Katowice, Kraków, śląskie, małopolskie
BPO/SSC, Sprzedaż
angielski
Praca hybrydowa
Data aktualizacji: 2024-07-08 Aplikuj
REKRUTACJA ZDALNA
C2C Collections Process Expert / Junior Team Leader

C2C Collections Process Expert / Junior Team Leader


Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR TASKS

  • Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements.
  • Responsible for leading, motivating and assigning work to a small team.
  • Ensures quick resolution by the Credit Control Team of issues and escalated items.
  • Manages a complex AR portfolio, negotiates and implements payment solutions with clients.
  • Regularly assess all credit management controls and procedures for change and improvement.

YOUR PROFILE

  • Strong experience in collections area.
  • Fluent command of English.
  • Common use of Microsoft Office software applications, in particular Excel.
  • Good Customer Service skills and client-focus attitude.
  • First experience in people management e.g. as team coordinator / team leader deputy.

WHAT YOU’LL LOVE ABOUT WORKING HERE?

  • Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
  • Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
  • Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
  • Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 
 

Apply now!