Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Job description:
Purpose: Risk assessment of new and existing customers and analysis of the overall credit exposure in accordance with Global Credit Policy. Accountabilities: Provide assessment of a customer credit risk and recommend terms of credit that are consistent with the Global Credit Policy. Responsible for providing authorised approval for continuing deliveries to customers in case of overdue or credit limit exceedings. Take and justify credit decisions. Collect and analyze available customer information: commercial and financial assessment. Manage Securities: request and follow up, negotiate the conditions with Sales and customer. Process Debitex tasks in an accurate and timely manner. Customer Service: Recive and process credit enquiry or complaint from the customer, investigate & resolve the enquiry and complaint. Reconcile complex accounts. Ensure performance metrics are met. Participate in improvement projects. Communicate with internal and external customer in a professional, assertive and efficient manner.



Requirements:

Qualifications: Degree in Finance/ Accounting.
Professional Experience: min 3 years in finance area (including Credit Assessment and Financial Assessment).
Experience in customer facing roles will be an asset (e.g. in Debt Chasing, Cash Allocation, CSC Front Office, Accounts Payable Helpdesk).
Languages: German language at min. C1 level is a must; English at B1/ B2 level required.
Systems and tools: Good working knowledge of  ERP systems and MS Office tools required.
Soft skills: positively engages with others to improve business processes and performance where necessary, strong interpersonal and communication skills, persuasive and firm in discussions (internal and external), focused on results, team-player, with strong analytical skills and strong problem solving skills, empathetic, assertive and decisive. The role requires a strong team player with the ability to work (esp take credit decisions) under time pressure, while still maintaining high standards of  work.
Key Competences: Masteryl in Credit Assessment, Skill in Financial Assessment, Skill in Strategic Credit Focus, Knowledge in Collecting Customer Debt and Allocating Receipts,  Skill in Relationship Building and in Communication, Skill in Problem Solving, Negotiating and Influencing.

 

Number of Vacancies: 1