Scope of responsibilities

Time Tracking Operations:

• Delivering the highest quality of service in time tracking operations by executing all activities in compliance with existing procedures and customer requirements
• Ensuring the timeliness of time tracking processing (reviewing and signing off timecards, entering data in time tracking system, generating payroll files, and sending files to regional payroll teams)
• Carrying out audits and validation of timecard data and payroll output files
• Communicating any risks to timecard process or deadlines in accordance with escalation paths
• Producing metrics, generating reports, and delivering status updates after each time tracking close cycle
• Initiating and actively supporting any continuous improvement activities or other process and/or tools improvements
• Managing on-call bonus end to end process - carrying out timely and accurate payment calculations and validations, file uploads, and delivering customer communications

Time Tracking Customer Service:

• Delivering the highest quality of service in helpdesk area by proper interaction and engagement, accuracy of provided information, timely resolution and overall management of queries from the customer’s employees
• Actively taking part in any activities focused on continuous improvement of customer service
• Executing all activities in compliance with existing procedures

General:

• Flexible work hours - able to work later shifts during key time tracking close cycles as assigned by supervisor
• If required acting as back-up for team members and/or additional functions as assigned by supervisor

Skills and abilities:

• ability to work afternoon hours - preferably ca 80% of working time, minimum required: 6 business days in the course of each month
• previous experience in payroll or finance operations (at least 2 years on independent position) or in a role which allowed to learn and become enthusiastic about process and helpdesk work
• curiosity and need to understand both the details and the context
• quick learner with with a desire for continuous improvement
• sense of ownership of assigned tasks
• fluent command of English that enables clear and concise communication
• excellent organization and management of own work
• accuracy and attention to details
• ability to cope with different situations, different requirements, uncertainty and pressure of time
• attitude to view problems as issues to be solved rather than obstacles
• good knowledge and practice in using MS Office, in particular MS Excel