Scope of responsibilities:

Payroll Operations:

• Delivering the highest quality of service in payroll operations by executing all activities in compliance with existing procedures and customer requirements
• Ensuring the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls and requesting uploads and payments’ releases)
• Carrying out the validation of payroll inputs and the reconciliation of output files
• Communicating any risks to payroll process or deadlines in accordance with escalation paths
• Interacting with employees, client or third party providers to process payroll data and ensure the correct and timely pay
• Timely and accurate reporting of the status of payroll cycle
• Initiating and actively supporting any continuous improvement activities or other process and/or tools improvements

Payroll Customer Service:

• Delivering the highest quality of service in helpdesk area by proper interaction and engagement, accuracy of provided information, timely resolution and overall management of queries from the customer’s employees, the customer or third parties
• Actively taking part in any activities focused on continuous improvement of customer service
• Executing all activities in compliance with existing procedures