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IBM BTO Business Consulting Services
Data aktualizacji: 2017-10-04
Kraków, małopolskie
BPO/SSC, Obsługa klienta
Data aktualizacji: 2017-10-04 Aplikuj
IBM BTO Business Consulting Services
PtP Team Leader

IBM BTO BCS in Cracow is one of the leading international companies providing business process support services. In our center we are providing accounting and financial services to foreign customers in three core processes: Accounts Payables, Accounts Receivable and General Ledger.

 

PtP Team Leader

Work location: Poland, Cracow, Armii Krajowej 18
 

What makes IBM BTO unique:

  • global communication: want to improve your language skills? We will invest in you!
  • flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
  • diversity: different nationalities united in one team
  • initiative: have ideas for improvements? We want to hear them!

 

Responsibilities:

  • lead P2P team (several countries)
  • ensure that SLA’s, targets are tracked and met.
  • stabilize the process after transition period
  • implement new tools / programs / processes
  • act as a subject matter expert for team members and other teams
  • provide analyses on problem resolution and supports efforts to improve overall financial results
  • drive and support the team on innovation at process and workload level
  • actively identify and recommend process improvements to the Operations Manager
  • coach and support job related educational requirements of team members identify knowledge gaps, work pro-actively with other TLs/Manager
  • encourage best practice sharing across the team and center

Requirements:

  • whole P2P process knowledge will be an asset
  • TL/ back-up TL experience
  • motivation to face challenges, ability to motivate people and lead by example is needed.
  • client facing experience is an asset. Client oriented approach is required.
  • excellent written and verbal communication skills
  • focused on proactive identifying and resolving issues
  • team player
  • able to work under the time and result pressure
  • fluent English, additional European language will be an asset
  • master's Degree (Accounting/Finance preferred)
  • positive attitude

 

How to apply:

If you are interested, please send your CV via Apply button below.

 

IBM BTO reserves the right to contact selected candidates