Overall Purpose of Job

The responsibility of the team lead is to assist the manager in meeting the site metrics and goals by supervising a team of around 20 team members performing content moderation. The team leads will also conduct periodic coaching sessions, performance evaluations of his/her team members. He/She is also responsible for distributing the workload among his/her team members.

Duties and Responsibilities

• Oversee and manage a team within Community Operations for a prestigious international company within the social media industry.
• Identify improvement opportunities in work-flow, and/or team structure and suggest solutions.
• Manage ad-hoc operational projects and process improvement initiatives as per client requirements.
• Identify opportunities to improve user experience and communicate to delivery lead and client teams.
• Interface effectively with other teams, delivery lead and client teams.
• Manage the performance of the team and act as the team’s career counselor.
• Develop and administer team schedules and performance requirements.

Qualifications

• Graduate with 3-6 years of working experience, preferably with 2 years of domain knowledge.
• Social media user and knowledge about the filed would be an advantage.
• Team leadership experience.
• Experience with working in project teams.
• Quick learner with proven ability to grow and lead a team.
• Excellent oral and written communication skills.
• Passion for learning and creative problem-solving.
• Proven track record of success in previous work experiences.
• Strong computer applications skills
• Strong knowledge of cultural context in the user countries supported
• Good knowledge of language of the countries supported is an advantage
• Analytical mindset.
• Ability to work in a fast pacing environment.
• Open for shift working system – morning, evening and night shifts
• Fluent English
• Good knowledge of Turkish, Arabic, French, German, Spanish, Portuguese or Italian will be an asset.

We offer

• Working with prestigious global social media company.
• Working in fast paced, flexible and modern social media environment with numerous opportunities for professional development.
• Working in rapidly developing Social Media field and utilizing new technologies.
• Stimulating multinational environment - engaged colleagues, working from all parts of the world as a truly global team.
• Possibility to work with a wide range of Clients and technology solutions which provides professional relevance.
• Working in accordance to Lean Six Sigma methodologies.
• The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages).
• Trainings and development tailored to help you achieve your potential.
• Opportunity to engage in Corporate Social Responsibility initiatives.
• Social benefit packages including: private medical care, My Benefit, life insurance.
• Friendly work atmosphere in multicultural environment.
• Ability to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.