Key activities

• Consistently solving customers’ issues and complaints in accordance with Rules of Conduct, Business Policies and defined procedures and processes
• Investigating and escalating potential rules violations according to the Dispute Resolution Process including arbitration and mediation with customers
• Regularly proactively monitoring the Internet regarding customers’ activities (e.g. Web pages, auction platforms, social community platforms, etc.) and act according to the procedures
• Receive, review, amend where necessary and approve: Business Support Material, advertising and business stationery, product awareness events in the public domain
• Maintain appropriate records in relation to all tasks. Compile regular and special reports according to the procedures
• Provide relevant information customers by using the various communications channels available and educate customers on application of Business Policies
• Proof-reading of Business Conduct materials for Czech and Slovak market

Key Qualifications required

• 2+ years of relevant experience within sale’s oriented and commercially focused organization (preferably a multinational)
• Fluency in Czech and Slovak
• Excellent communication skills in English
• Ability to work within tight deadlines and high level of attention to details
• Highly developed communication and interpersonal skills
• Highest degree of ethics and integrity
• Excellent time management and prioritization skills
• Flexibility and capacity to handle the main stakeholders
• Experience with MS Office, Internet, Social Media

What we offer

• A challenging and varied job
• Possibility of personal and professional development
• Salary package in accordance to qualifications
• Pension scheme
• Nice and informal working environment such as open and honest communication, good cooperation and friendly colleagues

How to apply

If you are interested in this job, please send your application via "Apply" button.