Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Brown Brothers Harriman
Data aktualizacji: 2018-06-15
Kraków, małopolskie
Bankowość
angielski, francuski, niemiecki
Data aktualizacji: 2018-06-15
REKRUTACJA ZDALNA

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

Brown Brothers Harriman (BBH) is a privately-held financial institution and has been a thought leader and solutions provider for almost 200 years. We serve the most sophisticated individuals and institutions with award-winning expertise in Investment Management, Private Banking, and Investor Services. Our 5,000 colleagues operate from 17 cities throughout North America, Europe and Asia..

BBH is committed to diversity, innovation and globalization. Our culture is driven by our goal to provide the best solutions and services to our clients and each other. Our Partnership structure creates a flat organization that promotes collaboration across all business lines. We believe that diverse ideas and the ability to come together globally across groups and borders are a competitive advantage. In order for all our teams to excel, members must trust each other and feel comfortable providing honest input from all perspectives.

As a BBH professional, your career path is yours to define. We take pride in our ability to retain our best employees. We help them manage their careers by moving top performers to new areas of BBH where their talents will make the greatest contribution. As soon as you walk through the doors at BBH, we provide you with the tools to help you succeed and grow your career.

We are currently looking for:

Transfer Agency Transaction Processing Manager
Transfer Agency Transaction Processing Manager
Location: Kraków, małopolskie

 

 

 

As a Transfer Agency Transaction Processing Manager, you’ll be responsible for directing team resources to achieve overall client satisfaction and will be evaluated on their ability to provide client satisfaction as efficiently as possible and at the lowest cost to BBH.  Your knowledge of Transfer Agency processes and fund industry will enable you to multi-task in a fast-paced environment driven to deliver a high quality and competitively priced service to our clients.  To be successful, you’ll need to present strong leadership, initiative, creativity, management skills including delegation and the ability to instill enthusiasm and commitment among team members.

 

If you are looking to push your career to the next level, introduce yourself by submitting your resume.

 

Key responsibilities include:  

  • Establish service standards for team clients within their product area
  • Be responsible for instituting and reporting on measures to determine the team's performance in meeting these standards
  • Responsible for ensuring all legal, tax and documentation related issues are appropriately addressed
  • Establish and maintain relationship objectives including a proactive service plan to ensure an exceptional value added service to clients
  • Remain knowledgeable of changing industry initiatives and educate clients continually through presentations
  • Establish solid contacts with all areas and all levels at clients’ organizations
  • Ensure regular contact is made with clients, ensure any service issues are addressed immediately and efficiency improvements and automation are identified and implemented
  • Provide second level of escalation for clients
  • Ensure any issues, errors or complaints as escalated accordingly, and that adequate steps are taken to resolve issues and prevent future occurrences.
  • Ensure all trading is carried out in accordance with the Funds’ prospectus
  • Ensure all work is processed in accordance with the agreed operating procedures. Regular reviews and updates to procedures should be carried out
  • Review and reorganize functional tasks for maximum efficiency.
  • Minimize overtime and to implement additional efficiencies as automation projects are completed
  • Responsible for managing the team’s expenses
  • Conduct annual performance appraisals and provide regular feedback based on goals for direct reports
  • Participate in the interview and selection process for job applicants where appropriate
  • Organize and perform training of staff and client specific requirements as well as cross training to develop depth and breadth of knowledge
  • Ensure adequate staffing levels are in place, to meet both daily and future business requirements
  • Provide mentoring, assistance, guidance and support to Supervisors and other staff
  • Ensure regular team meetings are held and views and feedback is encouraged and sought from all attendees

 

Qualifications:

  • BA/MS degree and/or equivalent work experience
  • Minimum of 8 years of Transfer Agency experience with 5 years of which must be in a similar function
  • Prior experience working in a client servicing focused work environment
  • Proven ability in people management, and ability to delegate and to gain the commitment among team members
  • Experience in planning, initiating and following through to meet objectives
  • Ability to coordinate across departments/functions when needed to meetclient needs
  • Ability to identify, recommend and implement solutions
  • Excellent communication and client-facing skills
  • Good knowledge of standard Office applications (Word, Excel and PowerPoint)
  • Knowledge or prior experience of Multifonds is an advantage
  • A second language is a plus, preferred is German and / or French

 

What We Offer:

  • A collaborative environment that enables you to step outside your role to add value wherever you can
  • Direct access to clients, information and experts across all business areas around the world
  • Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm
  • A culture of inclusion that values each employee’s unique perspective
  • High-quality benefits program emphasizing good health, financial security, and peace of mind
  • Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
  • Volunteer opportunities to give back to your community and help transform the lives of others

 

Grade-9

#LI-POST

 

 

 

   

Full time

 

 

 

Krakow

Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

For more information please visit our website www.bbh.com/careers
 
Poziom stanowiska
Specjalista
Umiejętności
MS Office
Poziom stanowiska
Specjalista
Umiejętności
MS Office
Poziom stanowiska
Specjalista
Umiejętności
MS Office