Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Accenture
Data aktualizacji: 2018-02-03
Warszawa, mazowieckie
BPO/SSC, Obsługa klienta
angielski, niemiecki
Data aktualizacji: 2018-02-03
REKRUTACJA ZDALNA

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

Accenture is a global management consulting, technology services and outsourcing company. Its home page is www.accenture.com.
Dispute & Credit Control Clerk with German
Job Location: Warszawa, mazowieckie
Job Number: 00512697
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.

Key responsibilities:

  • Contacting customers regarding overdue accounts and determine reasons for non-payment
  • Timely handling of incoming customer complaints and queries via phone and e-mail
  • Identifying the cause and validity of complaint, analyzing of overdue receivables
  • Advising and influencing customers on the payment options for debt recovery
  • Preventing reoccurrence of complaints by cooperating with the Billing Team
  • Communicating internally between departments to ensure the correctness of invoices and customer satisfaction
  • Delivering a consistent and professional level of service and maintaining good customer relations
  • Reporting the results of work in the area of ​​outstanding receivables
  • Achieving set revenue targets and call quality objectives

Qualifications

  • At least secondary education
  • Good English
  • Very good German (min. C1)
  • Experience in Customer Service, phone contact with customers, complaints solving and cash collecting will be an asset
  • SAP knowledge nice to have
  • proficiency in computer skills
  • Stress resistance, conscientiousness, analytical abilities

We offer:

  • Location: Warsaw Annopol
  • The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
  • Experience with a range of Clients and technology solutions which provides professional relevance
  • Operating according to Lean Six Sigma philosophy
  • Collaborating and learning from diverse and talented colleagues helps you “raise your game”
  • Trainings and development tailored to help you achieve your potential
  • New Joiners Programme including trainings
  • Opportunity to engage in Corporate Social Responsibility initiatives
  • We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
  • Social benefit packages including: private medical care, Benefit sport club cards, life insurance
  • Friendly work atmosphere in multicultural environment
APPLY
When applying please enclose the below statement:

"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw


Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.