HEINEKEN is Europe’s largest brewer and the world’s third largest by volume. The Company operates 140 breweries in more than 70 countries and employs more than 70,000 people worldwide. So you can be sure this is a company with great development opportunities! The Heineken brand stands for the enjoyment of life, as we do, with our ‘green’ blood.

The HEINEKEN Global Shared Services Centre (HGSS) was opened in Kraków in February 2012. It is an integral part of HEINEKEN’s Global Business Services (GBS) organization and was established in order for the company to better benefit from its scale and optimize its efficiency.

At HGSS we believe and invest heavily in our people by offering development programs, and creating opportunities for our teams to develop and enhance their careers in a young, growing company. All our people are working very closely with the HEINEKEN business worldwide:

Your responsibilities would include:

• Completing the following Collections and Disputes processes:
  • Maintaining and updating the classification of the customer ledger
  • Performing pre-due process
  • Proactively managing the overdue, dunning, Promise to Pay processes
  • Managing the dispute process
  • Running dispute reports to facilitate root cause analysis between Team Leader/Operating Company (OpCo)
  • Proactively managing dispute reconciliation
  • Managing the credit limit exceeded process in accordance with the credit policy
  • Identifying held orders and taking appropriate action to resolve
• Developing and maintaining successful working relationships with customers and other key stakeholders
• Consistently adhering to key stakeholders, local, Global and HGSS guidelines, policies and regulations for areas including Tax, Credit policy, Order to Cash etc 

You are The Candidate if:

• Fluent knowledge of Russian (C1/C2)
• Experience in Collections & Disputes/Debt Collection, Customer Service or other customer related area
• Experience or educational background in finance
• Systems knowledge - intermediate level of Excel required, SAP knowledge would be an advantage
• Excellent communication skills
• Ability to work within a team and show initiative
• Attention to details and accuracy
• Problem analysis and problem-solving skills 

We will offer you:

• Dynamic and international work environment
• Access to world class learning and  significant career development opportunities
• Unique blend of hard work, challenges and fun alongside other talented professionals

If you are interested in exploring this opportunity, please send your CV via APPLY button. We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.