State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management, market research and trading. With $28.4 trillion in assets under custody and administration and $2.48 trillion in assets under management State Street operates in 29 countries and more than 100 geographic markets and employs over 29,000 worldwide promoting a culture of excellence.
At the moment we are looking for candidates for
AMS SA Client Service Representative, SA
Location: Gdańsk, pomorskie
JOB ID: R-569350
to join the insource organization supporting the State Street EMEA
Why State Street Bank Poland?
Operating in Europe since 1970 State Street services clients in multiple locations. State Street Bank Poland was established in 2007 in Kraków. Today State Street Bank Poland employs over 2000 staff members at three sites across the city. Our Kraków office provides investment fund accounting and related services to clients of multiple State Street locations and business units across Europe. We offer positions in a challenging, rapidly changing and international environment. There are multiple opportunities to gain experience in diverse areas of the investment fund cycle. State Street offers a significant scope for personal growth and career progression. Throughout your career at State Street you will be provided with a wide range of training opportunities and internal mobility options as well as individual development plans, attractive benefits and an excellent remuneration package. The continuous development of our employees from day one is critical as we continually seek to develop and expand the local management team and create future leaders from within.
pRINCIPAL TASKS
- Maintenance of accurate records of research, follow up and client interaction.
- Initiates communication to clients on complex asset servicing matters.
- Liaison with the internal service teams to solve enquiries raised and collaborate to build a cohesive service delivery model. Identifies the need for escalation of issues.
- Proactively identifies service issues with client facing impact and brings them to the attention of appropriate parties for resolution.
- Proactive management of Asset Manager Relationships, through regular service review.
- Ensure all relevant regulation & internal procedures are completed and adhered to
- Ensure Alignment on market industry changes and trends
Monitor volumes and allocate resources accordingly.
- Subject matter experts for process. Maintain working knowledge of overall process operating model and assist with deployment of operational changes.
Leadership and Management
- Lead and motivate staff, particularly direct reports.
- Set and maintain standards of personal and professional performance/behavior; ensuring staff accountability and adherence to company policies and procedures.
- Co-ordinate and implement training and development activities for individuals and the team
- Provide coaching, guidance and support to staff on technical, professional and client issues.
- Develop and communicate a clear picture of team goals and approaches to business, based on a clear understanding of client requirements.
- Assist with recruitment of new staff.
- Participate in & support company committees and initiatives
- Ensure staff engage in any relevant training & awareness programs
- Ensure operational risk culture is embedded within the team
- Continually evaluate current processes to strive for increased efficiency.
Management of Service Delivery
- Take responsibility for the quality of service to assigned clients.
- Perform and/or monitor quality and internal controls for all team deliverables.
- Provide inquiry and operational support to internal and external clients on complex, high risk asset servicing functions.
- Support Asset Managers trading in multiple instruments and products
- Daily Market Trade Settlement Reporting – Mitigate risk by managing settlement of trade and cash exposure
- Plan and manage the daily processes and the effective utilization of resources.
- Ensure that Key Performance Indicators are produced and dispatched to Donor Sites as required.
- Review corporate documentation on processes, procedures and controls and evaluate the continuing effectiveness of these and related systems, initiating remedial action as necessary. Ensure documentation exists for any client-specific procedures.
- Monitor errors and potential breaches; complete relevant documentation and ensure training needs are identified and relevant training is carried out. Record the error in the errors log and track progress.
- Ensure adherence to Company and Departmental policies and procedures.
- Ensure contingency plans exist for the work of the team and where necessary contribute to the business continuity plans and tests.
- Participate in the development, testing and implementation of new systems and products.
- Assist with planning and management of all relevant project work.
To apply to this position, follow the "apply now" link. To locate this position in our application page, please use the KEYWORD search functionality and insert either the State Street Job ID or the Location.
As a first step we ask all candidates to fill out our online application form. Please enclose the CV in English and remember to save this document without any Polish characteristics also in file name.
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Job ID: R-569350 / Location: Gdańsk, pomorskie
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