About us

Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services.

Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000 specialists in its offices located in Krakow and Katowice.

Position purpose

Acts as a member of Third Party Accounting team by performing refund of premiums paid and re-enforcement of insurance policies. Performs activities in accordance with the written procedures or assigned by senior staff under supervision. Deepening knowledge in all process. 
Contributes to meeting critical service levels, key measurement targets of the team and delivers a high quality and cost effective customer service to the client.

Job description

Service Delivery: 

• Ensures that the daily activities within his/her responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets
• Demonstrates knowledge of processes and procedures relevant to the function and proactively identifies improvement opportunities
• Is responsible for a customer focused service towards the client

Processes: 

• Is supportive of knowledge and best practice sharing
• Continually seeks out ways to improve Client satisfaction

Team work: 

• Contributes to a positive and collaborative team culture 
• Supports other team members in period of increased workload 
• Helps the team to achieve common goals
• Proactively shares knowledge on TPA process and related procedures with other team members

Main accountabilities

• Processes and performs daily tasks
• Has direct contact with client representatives through e-mail and phone
• Performs daily tasks, contributing in monthly effectiveness and correctness

Requirements

• Very good knowlege of French (written and spoken)
• Communicative level of English
• Good analitical skills
• Able to work on deadlines

What we offer

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
• As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.