Management of Service Delivery

• Takes responsibility for the quality of service for assigned clients.
• Performs and/or monitors quality and internal controls for all team deliverables.
• Plans and manages the daily processes and the effective utilization of resources.
• Identifies issues and problems in service delivery and carries out necessary corrective action, keeping team and Officer informed of issue. Records the issue in the issues log and tracks progress.
• Ensures that Key Performance Indicators are produced and dispatched to Donor Sites as required.
• Reviews corporate documentation on processes, procedures and controls and evaluates the continuing effectiveness of these and related systems, initiating remedial action as necessary. Ensures documentation exists for any client-specific procedures.
• Monitors errors and potential breaches; completes relevant documentation and ensures training needs are identified and relevant training is carried out. Records the error in the errors log and track progress.
• Ensures adherence to Company and Departmental policies and procedures.
• Manages absences, time keeping and holiday/cover arrangements within the teams.
• Ensures contingency plans exist for the work of the team and where necessary contributes to the business continuity plans and tests for the whole company.
• Participates in the development, testing and implementation of new systems and products.
• Assists with planning and management of all relevant project work.
• Daily tax, periodic and/or ad-hoc tax report review and other duties as assigned by supervisor.

   

  Manage Relationships

• Maintains close contact with Officer (Tax Manager), briefing him/her on all issues both actual and potential.
• Develops and maintains good relationships with relevant colleagues in service support departments and contacts in Donor Sites.
• Acts as focal point for contacts and meetings with other departments and external contacts.
• Participates in Service Reviews and ad hoc client/donor site meetings.
• Acts as a source of technical expertise on State Street systems.
• Ensures appropriate training is provided for Direct Reports as and when required.

Leadership and Management

• Leads and motivates staff, particularly direct reports.
• Sets and maintains standards of personal and professional performance/behaviour; ensures staff accountability and adherence to company policies and procedures.
• Co-ordinates and implements training and development activities for individuals and the team.
• Provides coaching, guidance and support to staff on technical, professional and client issues.
• Develops and communicates a clear picture of team goals and approaches to business, based on a clear understanding of client requirements.
• Agrees goals for team annually and keeps up to date on the Performance Review system during the year.
• Monitors and appraises the performance of team – providing regular formal and informal feedback ensuring the Performance Review system is updated within corporate deadlines.
• Assists with recruitment of new staff.
• Participates in & supports company committees and initiatives.

Requirements:

• Good numerical and analytical skills
• Ability to work under pressure and to tight deadlines
• Attention to detail crucial                            
• Skilled communicator both verbal and written         
• Methodical and organized
• Team player
• Ability to work on own initiative
• Good management skills
• Very good English
• Experience in a Taxation or Fund Accounting environment is necessary.
• Very good working knowledge of Excel.
• Strong verbal and written communication skills.
• Strong analytical skills.
• Ability to perform effectively within strict client deadlines.