Global Service Desk Specialist
 

The Role
 
We are looking for a person who will be responsible for PwC internal applications support. The applications are the internal systems used in all PwC offices around the world - in the East, Central and West clusters. The person will be responsible for areas related to applications support, new applications boarding, processes usage in issue resolution. The area of responsibility will include:
 

• service desk support of PwC IT applications
• service desk processes defining and tuning according to ITIL(R)
• dealing with Customers in regards of items raised to service desk
• participation in end user training
• creation of documentation supporting projects run by the team
• maintaining internal knowledge database
• new applications boarding and support transition to PwC IT Global Service Desk

Working hours:

• Full Time (4o hours a week): Monday – Sunday, 8 hours shifts between 6AM – 10PM 
   
   

• ability to quickly learn new systems/applications
• excellent communication skills
• ability to diagnose problems according to provided guidelines and to initiate prompt response 
• very good English, both spoken and written (minimum FCE level)
• good work and time management
• self-discipline and independence
• good team-player
• computer literacy: Office, Windows
• experience with work on Application Service Desk will be an advantage
• knowledge on ITIL(R) methodology will be an advantage.

  
Our offer
 

• flexible work that can be adjusted to studies or a research and other outside work activities
• opportunity to learn IT standards, get  IT certifications, learn CRM and other systems
• possibility to work remotely from home
• interesting and dynamic work in a leading consulting company
• defined career path
• stable working environment
• attractive package (medical cover, social program).