We are looking for professionals to join the global business systems support team in our office in Poland for the position of:  

 
Salesforce Configuration Analyst
(System Support Area)
Location: Warszawa/Kraków

 

 

The role 
 

• Maintains business systems including identifying, implementing and managing tools/systems.
• Participate in design of new enhancements and business processes that will improve operational efficiency across the organization.
• Contribute to projects including design, testing, and implementation.
• Create and deliver appropriate documentation, training and communication around feature(s) and process changes.

 
Area of responsibility
 

• Provide day-to-day end-user second level support Salesforce Users globally.
• Manage user profiles, roles, permission sets, assignment rules, and license types.
• Provide documentation on how to use Salesforce Solution.
• Identify, diagnose, and resolve technical problems, escalate and track problems appropriately.
• Create and customize standard and custom objects including fields (including formula fields), page layouts, security rules, workflow and validation rules.
• Create and maintain reports and dashboards across functional groups.
• Mobile and email process administration including design, implementation, training and support.
• Monitor data quality, integrity and user adoption.
• Establish, implement, and administer best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc.
• Performs special assignments as requested.

 
Candidate profile
 

• At least Bachelor, or Engineering degree in Technology, or related field.
• 3-5 years Salesforce experience, strong knowledge of Salesforce platform. Salesforce Admin Certification required.
• Previous experience with development and maintaining SFDC Visual Force pages, Apex classes & triggers (preferred but not required)
• Advanced Excel skills and all MS Office applications.
• Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests
• Experience with data management, transformation, cleaning, and de-duplication
• Understanding of relational databases and data integration tools
• Excellent communication and analytical skills
• Ability to work independently, as well as part of a team. Desire to interact with and help end users.
• Fluent English and Polish.

 

We offer
 

• Career development and professional growth in a global team setting.
• Participation in multi-territory activities in Salesforce system business support area.
• Competitive salary and benefit package, including private healthcare, life and disability insurance, attractive voucher program.
• Opportunity to engage in afterhours sports activities and team building events
• Inspiring and friendly work environment.
• Your personal career development plan tailored to your preferences and ambitions.