Key responsibilities

• Ensure Service Level Agreements for the teams' are met 
• Responsible for creating and providing functional and operational reports to executive management that provides essential information to manage the business. 
• Creating consistent methods for analyzing and reporting metrics. (includes description of trends and meaning) 
• Provide process improvement guidance / changes for review by leadership
• Assist management with career development activities for team members including performance management, informal feedback, training, and resourcing

Qualifications

• Very good English (C1)
• High accuracy and focus on details
• Ability to work analytically in a problem-solving environment
• Ability to manage the team proved with relevant experience
• Strong organizational, multi-tasking and time-management skills

We offer

• Location:  Warsaw
• The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages) 
• Experience with a range of Clients and technology solutions which provides professional relevance 
• Operating according to Lean Six Sigma philosophy 
• Collaborating and learning from diverse and talented colleagues helps you “raise your game” 
• Trainings and development tailored to help you achieve your potential 
• New Joiners Programme including trainings 
• Opportunity to engage in Corporate Social Responsibility initiatives 
• We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others 
• Social benefit packages including: private medical care, Benefit sport club cards, life insurance 
• Friendly work atmosphere in multicultural environment