Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
HAYS Poland
Data aktualizacji: 2018-08-03
Gdańsk, pomorskie
IT, BPO/SSC
angielski, szwedzki
Data aktualizacji: 2018-08-03

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

On behalf of our Client, a global SSC established in Gdańsk we are currently seeking Candidates for the position of  


IT Support Specialist (1st line) - Swedish
IT Support Specialist (1st line) - Swedish
Gdańsk, pomorskie
NR REF.:1106610

Your new role
Holding the position of Service Desk Agent you will be responsible for:

 

  • handling escalation calls and tickets from users,
  • resolving technical issues and following the defined processes while attempting to resolve the L1 incidents,
  • identifying areas for improvement,
  • delivering best quality service to the customers.

 


What you'll need to succeed

 

 

 

  • very good English and fluent Swedish,
  • professional experience in Service Desk/Customer Service Department will be an asset,
  • good knowledge of MS Office and Outlook tools,
  • good analytical and organization skills,
  • general understanding of ITIL Methodology,
  • the position requires working on shifts.

 

 


What you'll get in return
Our Client offers stable work conditions and opportunities for professional development within the international, globally-renowned and stable organization. Benefits package and training are also included.



What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

 

 

 

Poziom stanowiska
Specjalista