Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.

What will you do?

As team lead you will be responsible for assisting the manager in meeting the site metrics and goals by supervising a team of up to 20 team members. Mostly, you will:

• Develop and administer team schedules and performance requirements
• Conduct periodic coaching sessions, performance evaluations of team members
• Identify improvement opportunities in process, and/or team structure and suggest solutions
• Identify opportunities to improve user experience and communicate to delivery lead and client teams

Interface effectively with stakeholders

Qualifications

What do we expect from you?

• Graduate with 3-6 years of working experience, preferably with 2 years of domain knowledge
• Fluency in Turkish and English is a must 
• Strong knowledge and passion about the Internet
• Proven client management skills
• High proficiency in the MS Office suite (PowerPoint, Word, Outlook, Excel)
• Willingness to work rotating shifts across 5-day workweek – from Monday to Friday, mornings (7 AM – 3 PM), evenings (3 PM – 11 PM)

What we can offer?

• Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
• Using foreign language and new technology solutions daily, cooperating with various Clients
• CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming