Service Asset and Configuration Manager
Service Asset and Configuration Manager
Miejsce pracy/Place of work: Opole
About us
Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services.
Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Job description
There is an opportunity to become part of SACM Team in Service Management Group. In this role you will be responsible for ADDM L2 support and Waterfall maintenance and reporting.
Shifts working hours: Monday- Friday 8:00 AM-4:00 PM EST (2:00 PM - 10:00 PM Central European Time)
Main accountabilities
Waterfall responsibilities:
- weekly data refresh
- monthly manual data upload and refresh
- daily ad-hoc data source/tools specific reports directly from Waterfall Database
- monitor successful completion of SQL jobs/packages
- coordinate with internal and external teams for data collection
Optional:
- ability to modify and/or create SQL jobs/packages
- review and audit of data to verify completeness/accuracy of data
ADDM responsibilities:
- ADDM Application maintenance and support, up to and including upgrades
- Vendor engagement to resolve issues
- Client engagement, up to and including directors and client VPs
- Server maintenance – “ADDM service” servers (ADDM scanners, proxies, Atrium, Avnet, database)
- Creating custom discovery scripts and customizations on multiple software levels according to ADDM (TPL)> Atrium (Custom Attributes)> ServiceNow integration (Avnet mapping)
- ADDM manual exports (data exported to Waterfall server)
- ADDM consolidation and sync to Atrium Core (reconciliation of data)
- Atrium maintenance and support
- Avnet Seamless Data Pump fine-tuning (transformation and mapping)
- Maintain integration between ADDM and ServiceNow
- Daily/weekly/monthly configuration/knowledge base/maintenance tasks
- Scan schedule management
- Overseeing work of ADDM L1 support Team (global ADDM Team performing BAU tasks)
- SPOC for Client specific ADDM matters
Optional:
- Mapping of technical dependencies within service impact model (SIM
Candidate’s profile
- Experienced ADDM specialist - ADDM architect level and strong operational experience is required
- Experience with SQL queries against databases; SQL scripting skills would be an advantage
- Understanding of technologies used in large organizations to deliver IT services, specifically data management-wise
- Able to write reports, conduct meetings and perform investigative work;
- Understanding of how Business processes are supported by technology;
- Good analytical skills and attention to detail
- Flexibility and thinking out of the box
- Understanding of/experience in Service Management processes and ITIL ( ITIL certificate would be an asset )
- Experience in/knowledge of ServiceNow tool
- Fluent English, written and verbal
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Please be advised that Capgemini Poland Sp. z o.o. located in Warsaw, Al. Jerozolimskie 96, is the controller of personal data provided by you in the recruitment applications. Your personal data will be processed in accordance with the Personal Data Protection Act of 29 August 1997 (Journal of Laws 2016, item. 922 with further amendments) for the purpose of existing and future recruitment processes. Please be advised that in scope of recruitment process your personal data will be processed by the controller and sub-processors located outside European Economic Area including India’s entity. Data submission is voluntary. Every person has the right to access their data in order to correct it or delete it.
Please include following statement in your application:
„I hereby authorize Capgemini Poland Sp. z o.o. to process my personal data included in my job application for existing and future recruitment processes (in accordance with the Personal Data Protection Act of 29 August 1997, Journal of Laws 2016, item. 922 with further amendments). I also authorize Capgemini Poland Sp z o.o. to sub-process my personal data outside European Economic Area including India’s entity, which may also include Capgemini’s clients within and outside of EEA.”
We protect your privacy. We kindly inform you that we contact only chosen candidates.
Strefa Klienta
Powiadomienie - oferty pracy
Ⓒ 2008-2024 Grupa MBE sp. z o.o. Wszelkie prawa zastrzeżone.
