At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being. If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

Join us as our Change Management Program Manager

Join BBH as a Change Management Program Manager and lead a global team of Project Managers and Business Analysts supporting our Transfer Agency portfolio of projects.  As Program Manager, you will be involved in Divisional activities including budgeting, staffing decisions, strategic planning and communications with Project Sponsors, Product Owners and BBH Senior Management.  You will act as a mentor to Project Managers and Business Analysts to build and develop a strong team, and a trusted advisor to Division Executives on defining investment strategy and building business cases.

To be successful as a Program Manager, you’ll need demonstrated leadership and change management, a strong track-record of effective collaboration and a results-oriented attitude.

Key responsibilities include:  

Client Experience:

• Display a comprehensive understanding of the Division’s overall suite of services, operating platform, business strategy, vision and priorities by identifying gaps, driving change, and influencing project related decisions to achieve project goals and delivery of desired results.
• Anticipate the project sponsor’s needs and demonstrate thought leadership that has a material impact on a project outcomes and success.
• Demonstrate a knowledge and understanding of BBH client strategy and needs by identifying, driving, and executing project related opportunities to improve upon products for an overall enhancement of the BBH client experience (external clients)

Program/Project Management:

• Oversee the project teams and various business units in defining scope, planning, budgeting and controlling all project tasks, resources and deliverables.
• Effectively communicate project expectations to project members and stakeholders
• Know the status of all projects being managed by his/her team and ensure issues are properly assigned and resolved.
• Identify and manage business and analyst resources to successfully execute the project plan.
• Work effectively with other Senior Managers to ensure all projects are prioritized and divisional resources are properly allocated to projects.

Analysis:

• Ensure projects are effectively managed by Project Leads; assist in resolution of the critical issues that may derail a project, provide solutions
• Assess staffing resources and allocate properly to support project timelines and priorities.
• Manage portfolio budget, overseeing budget constraints, tracking project costs and analyzing ROI.
• Lead post project reviews and oversee documentation of lessons learned

Leadership and Talent Development:

• Identify an implement process improvements to continually improve the productivity and quality of the division
• Manage divisional resources across projects.
• Mentor Project Analysts, Senior Project Analysts, and Project Leads within the division.
• Hire, train and retain top level talent.

Qualifications Include:

• BA/BS degree and/or equivalent work experience.
• 10+ years related work experience
• Minimum 5 years management experience
• Financial Services Industry experience
• Demonstrated understanding of project management principles, tools and techniques including business case development, ROI analysis, planning and issues management
• Flexible and able to handle multiple priorities
• Analytical and problem solving skills; tactics and strategy
• Excellent verbal and written communication and presentation skills with all audiences
• Demonstrated leadership, change management skills
• Experience developing diverse, high performing talent to build strong teams
• Effectively manages internal and external resources, including vendors
• PMP certification a plus

What We Offer:

• A collaborative environment that enables you to step outside your role to add value wherever you can
• Direct access to clients, information and experts across all business areas around the world
• Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm
• A culture of inclusion that values each employee’s unique perspective
• High-quality benefits program emphasizing  good health, financial security, and peace of mind
• Rewarding  work with the flexibility to enjoy personal and family experiences at every career stage
• Volunteer opportunities to give back to your community and help transform the lives of others