Pracodawca zakończył rekrutację na to ogłoszenie
Job description:
Be the first point of contact for B2C Customers
Resolve Customer requests received via all channels (phone, email, fax, chat) according to agreed service levels and service standards
Provide assistance to customers in self-service mediums and assist customer to complete transactions
Record and follow up all customer contacts in customer facing systems
Liaise between customers and other Shell departments
Support in the resolution of various queries
Manage social media accounts
Requirements:
Very good Slovak (at least C1) and English (min. B2)
Excellent communication skills
Strong customer focus
Ability to deal with multiple tasks and work in a dynamic environment
Ability to cooperate efficiently in a team
Good working knowledge of MS Office tools and Outlook
Good analytical skills
Number of Vacancies: 1
Benefits of working at Shell:
Shell is an Equal Opportunity Employer
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