Pracodawca zakończył rekrutację na to ogłoszenie
Job description:
Job Purpose: The CSD Business Analyst is responsible for providing data-driven analytical support to Operations Managers and Team Leads and identifying and delivering process improvement and compliance initiatives.
Principal Accountabilities:
Generating reports from the VMS (currently IQN) and CRM (currently SF) and performing analysis to identify problem and recommend solutions.
Driving/Leading improvement projects for Operations
Supporting Team Leads in workload monitoring and management
Designing and operating a Quality Assurance process for Contractor Service Desk Operations
Understanding legislations and other fiscal requirements on Contingent Workforce and defining activities that need to be taken to ensure compliance.
Ability to understand a process that encompasses multiple disciplines: HR, Recruitment, Purchasing, Customer Care, Key Account Management, Finance/Accounting
Ability to work with limited supervision displaying self-drive, “can-do” attitude and passion for success
Ability to be assertive in seeking information from various sources and drive improvement.
Requirements:
Job Knowledge, Skills & Experience:
Knowledge of Business Analysis techniques and tools.
Experience in MI/Reporting (proficiency with Access or other database software is an advantage).
Advanced Excel (Macros, Pivot Tables, Advanced Graphs)
Ability to take a systematic and analytical approach to problem solving and pay close attention to detail.
Experience in system deployment/ process improvement / process design/ re-engineering activities
Good Presentation Skills - able to communicate concisely and clearly
Problem Solving: ability to identify problems and find appropriate solutions
Strong Collaboration and Influencing Skills: strong at working with others (in CSD and beyond) to understand issues/ implement improvements
Skilled in the use of Collaboration tools, e.g. Sharepoint, Functional Mailboxes
Strong and evident CI Mindset and a certification in either LEAN/Six Sigma/CI Certification (interest and ability to acquire CI Practicioner certification within 6 months)
Ability to deliver results with minimal supervision, proactive and possesses “can do” attitude
Considered an advantage:
Experience in SalesForce Cloud (or any other CRM software); IQN (or any other VMS)
Number of Vacancies: 1
Benefits of working at Shell:Shell is an Equal Opportunity Employer
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