Job description:
Provide end to end HR Operations support to employees , line managers, and local HR.
 

• Execution of complex Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on-going support to employees.
• Management of cases according to established ways of working, including:
• Using the EIC (Employee Interaction Centre) tool to log queries and updates,create tickets and ensure closure of tickets,
• WIP management, keeping customers updated on the status of open cases,
• Taking ownership of end-to-end processes,
• Handing-off cases to other teams in HR Services as required,
• Dealing with third party service providers,
• Meeting established KPI’s and SLA’s.
• Timely escalation of complex queries to senior advisors, SME’s and policy teams.
• Acting as a country or process focal point if necessary.
• Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases.
• Building partnerships with HR Partners (HRitC, HRitB, GOS and other HR Services teams) by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing.
• Providing input for Knowledge Management within the team (including creation and ownership of documentation/ job aids). Ensuring the info in Knowledge Management is up-to-date.
• Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
• Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.

Requirements:

• Tertiary qualification – preferably in HR or Business Administration.
• Minimum 1-2 years work experience – previous experience in Shared Service, Call Centre, Service environment is an advantage.
• Exposure to an administration and /or services oriented position preferable.
• Experience in service excellence.
• English (Good command, both written & oral)
• SAP experience is an advantage
• Strong IT skills (Microsoft suite of products)

Number of Vacancies: 2

• Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
• Unique opportunity to fulfill your potential with personal and professional development programs
• Work in a smart and motivated team within a supportive and inclusive culture with strong values
• Attractive salary and bonuses
• Complex medical care and individual life insurance
• Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
• Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
• Opportunity to participate in social and community projects