Overview:

In this role you will be responsible for the supervision of a group of employees in charge of maintaining the statutory accounts of real estate holding and finance entities and consolidating Real Estate Fund structures. You will perform quality reviews of consolidations and will coordinate the whole accounting, consolidation and financial reporting process of Real Estate Investment Funds.

Responsibilities:

Client Servicing:

• Establish service standards with CSG colleagues and ensure they are shared with and understood by team members and all internal support areas (Operations, etc.).
• Serve as an escalation point for client service issues and deliverables.
• Remain knowledgeable of changing industry initiatives and client service requirements.
• Establish appropriate contacts with client service colleagues and internal departments.
• Work closely with client teams to stay abreast of client goals and strategies.
• Anticipate and identify clients' needs in order to match BBH products and services to those needs.
• Build overall credibility and foster trust with clients.

Control and Risk Management:

• Oversee daily production and manage resources to meet stated deliverables.
• Act as the primary point of escalation for Client service teams, Systems, Operations, and Risk/Control for any client related issues and proactively manage the resolution process with frequent updates and satisfaction measures.
• Ensure every process supported has an appropriate control and documented procedures and best practices are followed.

Leadership and Staff Supervision:

• Lead and participate in inter-departmental committees and project teams.
• Manage performance issues and disciplinary process for employees falling below set expectations.
• Manage team expenses at or below budget targets of FTEs and overtime.
• Complete and oversee the completion of the BBH annual performance review process.
• Oversee promotion recommendations and compensation adjustments.
• Provide ongoing feedback and coaching to staff to improve individual and team performance.
• Manage performance issues and disciplinary process for employees falling below set expectations.

Strategy:

• Develop and maintain process improvement objectives.
• Challenge and stream line functional tasks for maximum efficiency.
• Participate in new business and product meetings to ensure production strategies will enable controlled, scalable support.

Technology and Innovation:

• Identify and prioritize system development initiatives to maximize productivity and mitigate risk.
• Leverage department metrics to identify areas of high support cost and take steps to mitigate.
• Lead and assist in implementing the coordination of new business and product implementations and conversions.

Qualifications:

• 4+ years prior supervisory experience.
• Ability to initiate, plan and follow through projects to completion.
• Exceptional client service skills.
• Strong aptitude for numbers, accuracy and organization.
• Strong interpersonal skills including the ability to build internal relationships toward managing client needs.
• Strong written and verbal communication skills.
• Creative problem solving skills including the ability to identify, recommend and implement solutions.
• Strong technical skills in terms of group accounting & reporting requirements, IFRS or US-GAAP knowledge.
• Strong general ledger accounting skills.
• Practical experience with group reporting applications (e.g. SAP, Hyperion, JD Edwards etc.)

What we offer:

• A collaborative environment that enables you to step outside your role to add value wherever you can;
• Direct access to clients, information and experts across all business areas around the world;
• Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm;
• A culture of inclusion that values each employee’s unique perspective;
• High-quality benefits program emphasizing  good health, financial security, and peace of mind;
• Rewarding  work with the flexibility to enjoy personal and family experiences at every career stage;
• Volunteer opportunities to give back to your community and help transform the lives of others.