Pracodawca zakończył rekrutację na to ogłoszenie
Job description:
Key responsibilities:
Monitoring and analyzing of customers receivables,
Contact with customers: phone and mail,
Ensuring compliance with collections policies and procedures,
Providing receivables reporting,
Cooperation with customer care and sales department,
Purpose:
•Responsible for performing debt collection activities
•Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
•Adhere to the escalation process in carrying out the debt collection activities
•Responsible for managing release of credit blocked orders
•Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
•Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
•Handle customer queries as well as that of the Customer Service Center
•Coordinate with Sales and the business account reviews on assigned portfolios
•Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
•Negotiate and recommend refinancing of overdue debts
•Recommend for credit line increase/decrease/revocation
•Contribute ideas on process enhancements/improvement
Requirements:
Fluency in German and English,
Experience in Credit Management (Credit Control or Collection) will be an advantage,
Shared Service Center or Global Business Services experience will be an advantage,
SAP knowledge will be an advantage,
Excellent interpersonal and communication skills
Analytic skills,
Team working skills,
Communication skills.
Number of Vacancies: 1
Benefits of working at Shell:
Shell is an Equal Opportunity Employer
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