State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management, market research and trading. With $28.4 trillion in assets under custody and administration and $2.48 trillion in assets under management State Street operates in 29 countries and more than 100 geographic markets and employs over 29,000 worldwide promoting a culture of excellence.
At the moment we are looking for candidates for
Client Service Support Senior Administrator
Client Service Support Senior Administrator
Location: Gdańsk, pomorskie
JOB ID: R-581373
to join the insource organization supporting the State Street EMEA
Why State Street Bank Poland?
Operating in Europe since 1970 State Street services clients in multiple locations. State Street Bank Poland was established in 2007 in Kraków. Today State Street Bank Poland employs over 2000 staff members at three sites across the city. Our Kraków office provides investment fund accounting and related services to clients of multiple State Street locations and business units across Europe. We offer positions in a challenging, rapidly changing and international environment. There are multiple opportunities to gain experience in diverse areas of the investment fund cycle. State Street offers a significant scope for personal growth and career progression. Throughout your career at State Street you will be provided with a wide range of training opportunities and internal mobility options as well as individual development plans, attractive benefits and an excellent remuneration package. The continuous development of our employees from day one is critical as we continually seek to develop and expand the local management team and create future leaders from within.
Principal Tasks:
- Take leading role with Team Supervisor in liaising with other sites in all aspects of service.
- Review tasks/reports and completes the reviewers’ checklist.
- Provide inquiry and operational support to internal and external clients on complex, high-risk asset-servicing functions.
Reporting and Reconciliation:
- Prepare and review of the reporting for client purpose e.g. KPI, Board packs, Activity Sheets, payment requests, expense calculations and review.
- Track and conduct research to resolve issues and respond to inquiries from external clients or internal departments and maintain accurate records of follow-up actions and client contact.
- Continually evaluate current processes to strive for increased efficiency.
- Update various logs, spreadsheets and control checklists on a regular basis.
- Produce monthly and annual reporting requirements and seek validation.
- Produce meeting agenda’s materials and minutes and seek validation.
- Produce ad hoc client reporting requests and seek validation.
Communication and Relations:
- Establish and maintain good working relationships with relevant colleagues in service support departments and contacts in the Donor Sites.
- Proactively identify service issues with client-facing impact and bring them to the attention of the appropriate parties for the resolution.
- Initiate communication to clients on complex asset-servicing matters.
- Provide timely and professional responses to all enquiries.
- Keep Team Supervisor informed as to the daily work or projects progress and status of requests.
- Ensure departmental procedures are in place and controls are implemented.
- Coordinate with the Team Managers and internal departments to meet the client needs.
- Participate in transitions, implementation of new tools, special projects.
- Provide training to less experienced employees in the course of day-to-day work, provide guidance and adequate source of help for queries.
- Actively participate in the development of newly hired employees. Support and guide them during the onboarding process.
- Maintain standards of personal and professional performance/behavior.
Organisation:
- Strong customer service, communication, organizational and problem-solving skills.
- Maintain systematic filing practices.
- Adhere to clean desk policy and thorough record keeping.
We offer:
- Employee savings plan
- Premium life insurance package
- VIP medical package
- International operating environment
- Language classes
- Soft skills trainings
- Technical workshops
- Development sessions with a mentor
- Diversity of opportunities across a range of challenging and highly complex activities
- Technical or leadership career pathway
To apply to this position, follow the "apply now" link. To locate this position in our application page, please use the KEYWORD search functionality and insert either the State Street Job ID or the Location.
As a first step we ask all candidates to fill out our online application form. Please enclose the CV in English and remember to save this document without any Polish characteristics also in file name.
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Job ID: R-581373 / Location: Gdańsk, pomorskie
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