Pracodawca zakończył rekrutację na to ogłoszenie
Job description:
This job sits within the Deal Management Journey forming a critical part of the Customer Fulfillment Cycle. Customer Operations Specialist - Deal Management supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life-cycle.
Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Play Book
Execute contract legal and fiscal requirements, working with local legal focals
Own contract documentation archiving and termination of customer contracts
Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs
Act as resolution owner of Customer complaints
Maintain Sales Hierarchy, contract registers and banding adherence
Set up and amend Customer master data
Maintain master data integrity
Requirements:
Bachelor degree preferred (Business related major) or equivalent experience
Excellent English (min. C1)
Min. 2 years of previous experience in customer service or operations in corporate environment
Experience in Microsoft Office
Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
Able to demonstrate a continuous improvement mind-set
Demonstrated communication and relationship building skills
Number of Vacancies: 1
Benefits of working at Shell:
Shell is an Equal Opportunity Employer
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