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Shell Business Operations
Data aktualizacji: 2018-10-19
Kraków, małopolskie
Księgowość, BPO/SSC, Obsługa klienta
angielski, niderlandzki, holenderski
Data aktualizacji: 2018-10-19
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Accounts Payable Vendor Helpdesk with Dutch
Accounts Payable Vendor Helpdesk with Dutch
Work location: Kraków

Job description:

  • Processing of vendor queries

  • Provide Payment Due Date/Details;

  • Locate Missing Invoices (Vendor has proof of sending);

  • Provide Tax Related Documents to vendors

  • Investigate queries raised by vendor

  • Ensure delivery within agreed global and local performance metrics;

  • Identify opportunities for process improvements in assigned and related tasks.

  • Collate and input data with high level of accuracy and in accordance with Service Level Agreements

  • Input information into systems, maintain and update records

  • Communicate with internal and external customer in an effective and efficient manner

  • Act as an effective team player

  • Compliance to SOX rules and guidelines


  • Experience of customer relations management for Vendor Help Desk role

  • Bachelor’s degree in Finance, Accounting, Economics or Business Administration preferred;

  • Experience in a similar role is preferred but not required;

  • Possess basic Financial Accounting knowledge;

  • Dutch B2/C1

  • English B2/C1

  • Good in problem solving and has critical thinking skills;

  • Ability to work under tight deadlines;

  • Fast and accurate data input skills

  • Ability to recognize issues, attempt resolution and escalate problems if unable to resolve

Number of Vacancies: 1


Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects

Shell is an Equal Opportunity Employer