What makes IBM BTO unique:
·global communication: want to improve your language skills? We will invest in you!
·flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
·diversity: different nationalities united in one team
·initiative: have ideas for improvements? We want to hear them!
Payroll Team Leader with Spanish or Portuguese
Payroll Team Leader with Spanish or Portuguese
Miejsce pracy: Poland, Kraków, ul. Armii Krajowej 18
Scope of duties:
- Manage the execution of payroll operations cycle - assign resources, complete all required checks, raise escalations
- manage customer service to ensure TAT and quality results meet the expectations
- lead the team of 3 processors (including admin activities like managing the holiday planning)
- act as Ops lead for assigned projects
- Act as Ops manager backup
- Spanish and/or Portuguese speaker
- Solid payroll experience (alternatively HR ops experience)
- Exposure to direct interactions with the customer
- Strong communications skills (ability to present complex issues or concepts in a clear and structured way, ability to influence the audience)
- Ability to build strong relations within BPO and with the customer
- Strong work ethic (integrity, open mind, quality of work, constructive approach to problems)
- Leadership experience and potential (experience can be short and with a small team, potential to take over more senior role in the future)
We guarantee you:
- job contract
- the opportunity to participate in training and language courses
- an extensive benefits package (Multisport, healthcare, life insurance)
- an induction training that will allow you to smoothly transition into your new role
How to apply:
If you are interested, please send your CV via Apply button below. APPLYIBM BTO reserves the right to contact selected candidates