Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Goldman Recruitment
Data aktualizacji: 2018-10-17
Head of Pogram Services
Nr ref. 180794/4564
Kraków, małopolskie
Project Management
Data aktualizacji: 2018-10-17
Goldman Recruitment
Head of Pogram Services
REKRUTACJA ZDALNA

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

Goldman Recruitment is a leading Polish consulting company specializing in recruitment using Search & Selection and Executive Search methods. Our ambition is to provide the highest level of service, ahead of the market and creating a new standard in the personal consulting industry.

www.goldmanrecruitment.pl

For our client, an international FMCG Company we are looking for candidates for a position of  


Head of Pogram Services
Head of Pogram Services
Work place: Kraków
Ref. no 180794/4564

Opis stanowiska:
  • define, manage, and implement in collaboration with the Head of the Program the long-term strategic IT service roadmap, 
  • support the sourcing manager in defining and maintaining sourcing maxims (objectives) with business stakeholders and translating them into IT sourcing objectives for service development, delivery, run and maintenance, 
  • support the definition and maintenance of the sourcing governance framework (decision-making processes that impact internal and external resources and services) in line with the sourcing maxims,
  • drive the identification and formalization of service requirements via SLAs, OLAs and SOWs and define the way who reporting to him/her should support negotiation team and purchasing functions in SOW, SLA and OLA negotiations with external providers,
  • drive a process to properly evaluate service costs and provide value, support business cases with service components characteristics and ensure that proper resources (appropriate characteristics and enough quantity) are provided on time to every service,
  • ensure that a consistent approach and a plan is defined across all IT services to manage risks in the service-delivery plans, 
  • drive the release management process, including CAB organization, release calendar management and resolution of all release related issues,
  • drive the test management service, leveraging automation and providing effectively no regression test planning and execution in order to ensure that every software component is accepted for operation prior to being released in production.
Wymagania:
  • previous service development/delivery/management experience,
  • knowledge of IT service processes (ITIL) and best practices,
  • strong service delivery skills and relationship management skills,
  • experience in driving the right behavior from service providers,
  • experience in risk management within complex transformation programs,
  • experience in managing staff members,
  • experience in planning, monitoring and control activities • Good understanding of marketing, forecasting, planning, implementation, and performance analysis,
  • good understanding of typical service management issues • Past hands-on experience in providing IT services,
  • knowledge of current and emerging technologies,
  • knowledge of the IT service providers market,
  • bachelor's degree in computer science, information systems, business administration or another related field (or equivalent work experience).; MBA preferred but not required,
  • ITIL certification preferably intermediate / Service Lifecycle Path; Preferred project management training and/or PMP/PRINCE2 certification,
  • excellent communication and leadership skills. 
Oferta obejmuje:
  • private medical and dental care, life insurance,
  • subsidized meals in company canteens,
  • remote work opportunity and flexible working arrangements,
  • employee pension plan,
  • multisport program,
  • holiday, cultural & Christmas bonus,
  • free bike and car parking for all employee.