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Michael Page
Data aktualizacji: 2019-02-20
Elite Support Engineer
Nr ref. 27099_MP_PL
Aplikuj
Warszawa, mazowieckie
IT, BPO/SSC
Data aktualizacji: 2019-02-20 Aplikuj

Elite Support Engineer


Warszawa27099_MP_PL

Our client is a well-known global leader in technology sector based in the United States. The company has been a pioneer in Unified Communications and Collaboration for well over 20 years. Employees can expect an organization that invests in people, an inclusive company culture, flexible working possibilities, and a very high level of technical expertise.
What's on Offer
  • International, well-known organisation
  • Attractive benefit package
  • Strong development possibilities
  • Training and support with technical certification
  • Outstanding office location and facilities within a brand-new office space
Job Description
  • Interface with and manage assigned customers to resolve technical issues on products via phone, email, or on-site.
  • Provide support on all products in the Polycom solution portfolio
  • Gather problem descriptions, log files, configuration data, and analyze them to determine root cause of problems and finding solutions.
  • Maintain accurate documentation of all actions required to resolve issues in the service ticket support database.
  • Ability to multi-task between several customer situations at the same time.
The Successful Applicant
  • An experienced customer facing support professional, you will ideally have worked within the European subsidiary of a multi-national organization, and have experience working with demanding 'high-touch' customers. You will be able to respond to complex incidents confidently, both verbally and in writing, as the situation demands.
  • Knowledge of Microsoft Server OS and Microsoft Lync and Skype for Business.
  • Understanding of Microsoft Active Directory, SQL and Microsoft Exchange.
  • Familiarity with Virtualization technologies (Hyper-V and/or VMWare).
  • Detailed knowledge of IP networks, video/audio across IP, and issues which can disrupt RTP traffic. Familiarity with firewalls and routed networks, (CCNA / CCNP preferred).
  • Understanding of H.320, H.323, SIP and IP protocols. Must be able to read network captures and have experience working with protocol analysis tools (e.g. Wireshark).
  • Fluent business English.

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