Strefa Klienta
Our client is a leading global paints and coatings company, supplying market-leading brands and products to industries and consumers around the world. Their paints activities are focused on the Buildings and Infrastructure end-user segment, while their coatings protect, colour and enhance everything from ships, cars, aircraft and architectural components to consumer goods (mobile devices, appliances, beverage cans, furniture), wind turbines and oil and gas facilities. Currently they are opening their fifth SSC in Warsaw and we are looking for professionals who are interested to grow their new Department with them!
What's on Offer
- Permanent employment contract
- Friendly atmosphere
- Modern and colorful office
- Flexible working hours
- Private medical care
- Sport card
- Educational sponsorship
Job Description
- Respond to first-line questions and cases submitted via telephone or e-mail and register and control client cases in the case management systems
- Trouble-shoot, research and resolve issues and provide customers with information or advice in case of straightforward to moderately complex issues in line with turn-around time SLA's and quality standards
- Refer complex cases or questions that require follow-up to Specialists or management and communicate effectively with requestor
- Under general supervision, respond to basic and moderately complex inquiries about policies and procedures.
- Using process knowledge to show customers how to retrieve information through the various channels (HR Portal)
- Identify returning questions and/or opportunities for improvement on work processes, techniques and systems and make a suggestion for improvement to the team leader
- Update systems with straightforward data entry requests, focusing on efficiency and quality processing
The Successful Applicant
- Fluent in English and very good German language skills
- 1-2 years of relevant experience in a customer service environment
- Strong customer focus and problem solving skills: Proposes ideas and alternatives to resolve issues, responds in a positive manner to questions; employs courtesy and tact in all customer exchanges
- Communicative and collaborative: Strong interpersonal communication skills
- Experience related to HR (HR Assistant, Junior HR Administrator)
- Ability to interpret and apply HR policies and procedures
- Flexible and stress resistant: The ability to multitask and structure the workload
- Experience with HR supporting technology (case management software, telephony) and the capability to quickly learn and adapt to new ways of working
- Ability to work in an international and multicultural environment
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