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Customer Operation Specialist Deal Management- Italian speaker
Przeglądana oferta pracy jest nieaktualna
Shell Business Operations
Data aktualizacji: 2018-10-18
Customer Operation Specialist Deal Management- Italian speaker
Nr ref. 87847BR
Kraków, małopolskie
BPO/SSC, Obsługa klienta
angielski, włoski
Data aktualizacji: 2018-10-18
Shell Business Operations
Customer Operation Specialist Deal Management- Italian speaker
REKRUTACJA ZDALNA

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Customer Operation Specialist Deal Management- Italian speaker
Customer Operation Specialist Deal Management- Italian speaker
Work location: Kraków

Job description:

Job Purpose: 
This job sits within the Deal Management Journey forming a critical part of the Customer Fulfilment Cycle.  The job supports delivery of a Customer Value Proposition that sets Shell apart from its competitors.  The COS Deal Management supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life-cycle.  The COS Deal Management owns pricing and the contract set up, amendment and management process.  This role makes sure Customers find it easy to do business with Shell by providing a best-in-market Customer experience.
 

 

  • Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Play Book
  • Execute contract legal and fiscal requirements, working with local legal focal point
  • Own contract documentation archiving and termination of customer contracts
  • Support preparing for tender bids
  • Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs,
  • Provide “One Team” support for Sales in owning and resolving all Deal Making issue
  • Act as resolution owner of Customer complaints.
  • Maintain Sales Hierarchy, contract registers and banding adherence
  • Set up and amend Customer master data
  • Act as Resolution Owner for Master Data Disputes.
  • Maintain master data integrity.

 

Requirements:

  • Fluent Italian (at least C1 level)

  • English Language Proficiency – B2

 

 
 

Other Skills & Experience:

  • Bachelor degree preferred (Business related major) or equivalent experience

  • Previous experience in Customer service or operations

  • Experience in Microsoft Office; GSAP/ H3 experience preferred

  • Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell

  • Understand Shell’s Play Book and customer value proposition

  • Able to demonstrate a continuous improvement mind-set

  • Demonstrated communication and relationship building skills

  • Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities

 

Number of Vacancies: 1

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects

Shell is an Equal Opportunity Employer

Shell Business Operations

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About Shell Why work for Shell Opportunities for professionals Opportunities for students Diversity & Inclusion
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angielski włoski

Shell Business Operations

Zobacz profil Zobacz wszystkie oferty
Dowiedz się wiecej o firmie:
About Shell Why work for Shell Opportunities for professionals Opportunities for students Diversity & Inclusion
Poziom stanowiska
Specjalista
Języki
angielski włoski

Shell Business Operations

Zobacz profil Zobacz wszystkie oferty
Dowiedz się wiecej o firmie:
About Shell Why work for Shell Opportunities for professionals Opportunities for students Diversity & Inclusion
Poziom stanowiska
Specjalista
Języki
angielski włoski