Overall Purpose of Job

The responsibility of the team lead is to assist the manager in meeting the site metrics and goals by supervising a team of up to 10 team members performing Debt / Cash Collections. The team lead will serve as a point of escalation for client and customers and will be responsible for maintaining metrics in line with targets. The Team Lead will also conduct periodic coaching sessions, performance evaluations of his/her team members. He/She is also responsible for distributing the workload among his/her team members.

Duties and Responsibilities

• Oversee and manage a Cash Collection team for an international company within the social media industry.
• Identify improvement opportunities in work-flow, and/or team structure and suggest solutions.
• Manage ad-hoc operational projects and process improvement initiatives as per client requirements.
• Identify opportunities to improve process effectiveness and communicate to delivery lead and client teams.
• Interface effectively with other teams, delivery lead and client teams.
• Manage the performance of the team and act as the team’s career counselor.
• Provide feedback to the team on performance and improvement opportunities and receive proposals from the team members
• Develop and administer performance requirements.
• Manage metrics and deliverables

Qualifications

• Strong Order to Cash background and experience in setting up a process transitioned from another organization is an asset
• Strong knowledge of SAP / Oracle, Excel, Outlook and Power Point as well as Google Office Suite
• Used to manage multicultural teams and work with clients and stakeholders remotely in a complex and dynamic organization