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Accenture Operations
Data aktualizacji: 2018-10-29
Collections Team Leader
Nr ref. 00626609
Warszawa, mazowieckie
Księgowość, BPO/SSC, Analiza
Data aktualizacji: 2018-10-29
Accenture Operations
Collections Team Leader
Accenture is a global management consulting, technology services and outsourcing company. Its home page is

Collections Team Leader
Collections Team Leader

Job Location: Warszawa, mazowieckie
Job Number: 00626609

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.

Overall Purpose of Job

The responsibility of the team lead is to assist the manager in meeting the site metrics and goals by supervising a team of up to 10 team members performing Debt / Cash Collections. The team lead will serve as a point of escalation for client and customers and will be responsible for maintaining metrics in line with targets. The Team Lead will also conduct periodic coaching sessions, performance evaluations of his/her team members. He/She is also responsible for distributing the workload among his/her team members.

Duties and Responsibilities

  • Oversee and manage a Cash Collection team for an international company within the social media industry.
  • Identify improvement opportunities in work-flow, and/or team structure and suggest solutions.
  • Manage ad-hoc operational projects and process improvement initiatives as per client requirements.
  • Identify opportunities to improve process effectiveness and communicate to delivery lead and client teams.
  • Interface effectively with other teams, delivery lead and client teams.
  • Manage the performance of the team and act as the team’s career counselor.
  • Provide feedback to the team on performance and improvement opportunities and receive proposals from the team members
  • Develop and administer performance requirements.
  • Manage metrics and deliverables


  • Strong Order to Cash background and experience in setting up a process transitioned from another organization is an asset
  • Strong knowledge of SAP / Oracle, Excel, Outlook and Power Point as well as Google Office Suite
  • Used to manage multicultural teams and work with clients and stakeholders remotely in a complex and dynamic organization
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"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

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