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Shell Business Operations
Data aktualizacji: 2018-10-18
Information System Support
Nr ref. 89954BR
Kraków, małopolskie
Data aktualizacji: 2018-10-18
Shell Business Operations
Information System Support
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Information System Support
Information System Support
Work location: Kraków

Job description:

Information System Support (LISS) is the central support operations team for all of the Legal departments / end users, delivering cost effective, high quality day-to-day training and support for Legal information systems, including but not exclusively, Legals Core Application suite Metratech - Team Connect and AFA module, Ticketing System, SharePoint, Legal World and Legal Document Management System (LDMS).
LISS is instrumental in ensuring uptime and support of all of Legals core application once in production and plays a significant role will rolling out new systems.

As Information System support you will be mainly responsible for:


  • Support and provide guidance to site owners and staff regarding classification, protection and sharing of confidential information and use of appropriate and approved tools
  • Assist and educate individuals and teams on IM compliance requirements
  • Train on and support Metratech and Ticketing System Applications. 
  • Partner with IT peers to shape a strategy for mobility and lay foundation for Legal.
  • Maintain relationships with the stakeholder and stay apprised of latest collaboration technologies.
  • Partner with IT and other functions to develop a sustainable Corporate Information Governance strategy in Office 365 and other Core Legal Applications.
  • Develop and document operations processes and procedures for Office 365.
  • Creating Sites and Libraries for Sharepoint online.



  • Strong knowledge of and/or experience with the assigned business.

  • Experience with 0ffice 365 at Intermidiate level. 

  • ServiceNow experience is a plus.

  • iManage expertise is a plus.

  • Metratech application suite is a plus.

  • A passion for information management and IT.

  • Awareness of Shell Legal’ s way of working.

  • Strong time management skills and multi-tasking capabilities.

  • Well-developed written and verbal communication and presentation skills.

  • Strong in written and spoken English.


Number of Vacancies: 1


Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects

Shell is an Equal Opportunity Employer