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Shell Business Operations
Data aktualizacji: 2018-10-19
Nr ref. 90140BR
Kraków, małopolskie
Data aktualizacji: 2018-10-19
Shell Business Operations
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Work location: Kraków

Job description:

The successful candidate will join our Order to Delivery Team and will be responsible for ensuring that the Shell products are delivered in a timely and economical manner.


  • ​To create schedules for truck deliveries in order to ensure timely and economical product delivery to Retail sites and B2B customers through the Order to delivery process

  • Create and optimize an accurate, cost effective and timely delivery plan

  • Ensure scheduled deliveries are in line with safety and operational procedures and customers

  • Ensure the truck diary is correctly set up in scheduling system

  • Ensure Supply and product availability issues are reflected in scheduling system set-up

  • Allocate orders to trucks

  • Liaise with other teams that contribute to the Order to Delivery process,

  • Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan

  • Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate

  • Receive urgent order requests and create urgent orders within framework of delivery promise

  • Investigate and resolve customer complaints



  • Very good analytical skills

  • Attention to details

  • Quick learning skills

  • Multitasking

  • Resilience for time pressure

  • Open minded during taking cost affected decisions

  • Excellent communication and issue resolution skills

  • Ability to deal with non-standard situations

  • English min. B2/C1

  • Ability to apply proper solution under time pressure

  • Good knowledge of Excell

  • Logistics/planning experience will be an asset


Number of Vacancies: 1


Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects

Shell is an Equal Opportunity Employer