What will you do:

• Ensure timely & first time resolution of customer queries/booking requests received through email
• Extract/compile reports as required in timely manner with accuracy
• Collaboration with customer services/sales team of the client
• Checking exceptions
• Written communication with client
•  To ensure that transactional information and system entries are completed in an accurate manner

Qualifications

What do we expect?

• Good knowledge of English (B2) 
• Good knowledge of Turkish (B2)
• Excellent communication skills 
• Computer literacy - MS Office ( Word, Excel, Power-point)
• Good working knowledge of Excel/Excel Skills
• Ability to work in a team in multinational environment
• Reliable, proactive approach to entrusted tasks 
• Ability to work in a fast-paced work environment 
• Enjoying challenging opportunities 

What we can offer:

• Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
• Using foreign language and new technology solutions daily, cooperating with various Clients
• CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
• Full work comfort – private medical care, life insurance, access to MyBenefit platform