What will you do:

• Collect outstanding receivables while adhering to client policies and procedures pertaining to Collections
• Contact Agencies, advertisers and all other customers via Phone & Email to collect outstanding debts 
• Escalate any uncollected debts for approval to allocate uncollected balances to Specific Reserve or Write off
• Resolving customer queries/ issues, handling insolvency, referring accounts to legal, reducing accounts receivable delinquency and escalate accounts in litigation to manager
• Provide collection reports including those that measure the process against stated targets, and delinquent customer reports
• Assist with basic credit assessment
• Ensuring that performance service metrics are met & in time. Seeking advice and escalating issues which are beyond scope of work

Qualification and skill requirement: 

• Advanced communication skills in English and German 
• Advanced Microsoft Office Suite skills (Excel)
• Strong verbal and oral Communication & Customer facing skills
• Positive approach in supporting Customer & company needs
• Goal-orientated individual with Strong time and task management
• Organized and methodical person with logical approach in addressing issues and Strong Analytical skills
• Preferred education – Degree in Economics/Finance or ongoing studies in a related field

We offer:

• The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
• Experience with a range of Clients and technology solutions which provides professional relevance
• Operating according to Lean Six Sigma philosophy
• Collaborating and learning from diverse and talented colleagues helps you “raise your game”
• Trainings and development tailored to help you achieve your potential
• New Joiners Programme including trainings
• Opportunity  to engage in Corporate Social Responsibility initiatives
• We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.
• Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
• Friendly work atmosphere in multicultural environment