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Shell Business Operations
Data aktualizacji: 2019-02-15
Kraków, małopolskie
BPO/SSC
Data aktualizacji: 2019-02-15
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Customer Operations Specialist - Bulgarian speaker
Customer Operations Specialist - Bulgarian speaker
Work location: Kraków

Job description:
  • Be the first point of contact for B2C Customers

  • Resolve Customer requests received via all channels (phone, email, fax, chat) according to agreed service levels and service standards

  • Provide assistance to customers in self-service mediums and assist customer to complete transactions

  • Record and follow up all customer contacts in customer facing systems

  • Liaise between customers and other Shell departments

  • Support in the resolution of various queries

  • Manage social media accounts

Requirements:
  • Very good Bulgarian (at least C1) and English (min. B2)

  • Excellent communication skills

  • Strong customer focus

  • Ability to deal with multiple tasks and work in a dynamic environment

  • Ability to cooperate efficiently in a team

  • Good working knowledge of MS Office tools and Outlook

  • Good analytical skills

Number of Vacancies: 1
Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects

Shell is an Equal Opportunity Employer