Job description:• Responsible for performing Debt Collection activities for Shell Nederland Verkoopmaatschappij B.V.under Finance Operations Krakow, Poland with Dutch language requirements.
• Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
• Responsible for managing release of credit blocked orders
• Maintain good working relationships with Sales, OTC, CSC, Credit Business Centre and with relevant FO business partners.
• Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
• Handle customer queries as well as that of the Customer Service Center
• Coordinate with Sales for account reviews on assigned portfolios
• Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
• Contribute ideas on process enhancements/improvement
• Has good communication skills in Dutch and maximizes this to deliver above average performance in Debt Collections
• This role will have an exposure to business leaders and third party customers. The role requires high level of negotiation skills and involves maximising commercial opportunities whilst taking acceptable risks . This will require creating very good working relationships with the OTC , Sales and other FO business partners. Having the ability of meeting with the customers to discuss a range of issues but still maintain a solid relationship wherever possible .
Requirements:• Experience in Debt Collection
• Very good level of English (B2)
• Excellent level of Dutch (C1)
• High level of communication skills
• Customer focus
• Ability to communicate effectively with business partners
• Organizational skills and ability to deal with competing priorities
• Analytical skills and attention to details• Good working knowledge of MS Office tools• Knowledge of SAP and H3 would be an advantageNumber of Vacancies: 1
Benefits of working at Shell:
- Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects