Pracodawca zakończył rekrutację na to ogłoszenie
Be the first point of contact for Customers
Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards
Provide assistance to customers in self-service mediums and assist customer to complete transactions
Record and follow up all customer contacts in customer facing systems
Liasing between customers and supply chain departments in coordination of delivery process
Proactively communicating to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
Supporting in the resolution of delivery queries
very good German (C1) and good English
excellent communication skills
strong customer focus
ability to deal with multiple tasks and work in a dynamic environment
ability to cooperate efficiently in a team
good working knowledge of MS Office tools and Outlook
experience in using one of major ERP systems (e.g. SUN/ SAP ) will be an advantage
Shell is an Equal Opportunity Employer
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