Standard daily support activities:
Single point of contact for all IQN related queries from business users.
Manage Contractor Service Desk functional mailbox to ensure all the queries are resolved.
Manage Salesforce Ticketing tool - log, track, manage and resolution.
Resolve queries/issues and engage/escalate to appropriate teams (if required) for issue resolution.
Support resolving IQN invoice issues and work with Accounts Payable Team for issue resolution.
Create and Review Contracts in IQN, Contract Maintenance:
Support new hire/extension request from Hiring Managers.
Create Requisitions, Assignments and Project Agreements in IQN.
Identify cost savings opportunities and work collaboratively with CP team to deliver the value.
Collaborate with CP Leads/Category Managers on application of category strategy.
Enforce compliance and governance with HR, Categories, Legal policies.
Drive Continuous Improvement:
Comply, Execute and maintain Standard Operating Procedures (SOP)
Maintain and adhere to agreed SLAs/KPIs
IQN Reporting Queries:
Provide reports as per business requirements.
Provide guidance to business to generate IQN reports if required.
At least 2 years of experience in HR, Customer Service or Purchasing.
Knowledge of VMS and/or SAP system is an advantage.
Ability to learn fast and jump into the role swiftly.
Continuous Improvement mindset.
Adapt rapidly to changing circumstances/priorities.
Ability to work autonomously under limited supervision.
Positive attitude, excellent communication skills, open mind.
Multi-tasking and prioritizing requests, ability to work under time pressure with fluctuating workload.
Ability to work with Teams located in other countries.
Readiness to work in 2 shifts system.
Shell is an Equal Opportunity Employer
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