ROLE PURPOSE

Our Credit Controller in Shared Service Centre will ensure a proactive credit control function with efficiency and quality according to predefined standards and work processes. Furthermore, it is required to build and maintain professional relationship with Pandora internal and external customers, to ensure smooth running of accounts and encourage timely recovery of payments.

MAIN JOB RESPONSIBILITIES

• Conduct credit analysis on customers.
• Issue customer statements and dunning letters.
• Proactive collection of cash from overdue debtors.
• Maintain contact with clients by phone, fax and email to ensure invoices are clear for payment.
• Handle rejected direct debit payments.
• Ensure customers' payments according to payment terms.
• Resolve customers' queries around outstanding invoices.
• Settlement of customer’s account transactions.
• Provide accounts information to internal departments.
• Review provisions for bad debt.
• Ensure that all prepared communications are accurately recorded/documented in a timely manner.
• Negotiate re-payment plans.
• Undertake complex reconciliations, and compile documentation for legal action.
• Escalate accounts where appropriate to litigation.
• Support the team and department in the delivery of team and company objectives.
• Close cooperation with AR team, Customer Service and Account Managers.
• Involve in audit queries.
• Ad hoc requests from Supervisor.
• Deliver service in line with agreed controls, policies and procedures.